Call Today!

Terms & Conditions

SHIPPING
If we have an item in stock, it will be shipped out same day (orders received by 3:00pm) via UPS.

If an item is not in stock, it will typically ship out in 3-5 days via UPS.

SHIPPING DISCREPANCIES AND RETURNED GOODS

Wrong Part Numbers, Shortage/Overage, etc. MUST be reported within 10 days of receipt of shipment. Commercial Technology Group is committed to YOU, our Customer, for your 100% satisfaction. Should you need to make a return:

1) E-mail us using the contact us form on this web site for a Return Goods Authorization (RGA) and number.

2) An RGA # is required for ALL returns and only those items listed and authorized on the RGA may be returned. All returns must be reported within 30 days and then received at our store within 30 days of the RGA date.

3) There will be no restock fee charged on returns due to Commercial Technology Group shipping errors, defective items or warranty claims. All other returns will be charged a restocking fee of 10% and are to be returned at the customer's expense. Obsolete or special order items can not be returned. Items being returned must be in re-sellable condition with packages in original condition. All returned items must be current Commercial Technology Group part numbers.

LIMITATIONS OF SELLER'S LIABILITY

Commercial Technology Group shall not be liable hereunder for damages in excess of the purchase price of the item with respect to which damages are claimed, and in no event shall Commercial Technology Group be liable for loss of profit or good will or for any other special, consequential or incidental damages.

BACKORDERS

We strive to ship every order complete and within 3 to 5 business days. However, items are occasionally temporarily out of stock. Backorders will be shipped at Commercial Technology Groups expense as soon as they are available. Backorders unable to be filled within 30 days will be automatically canceled and any moneys owed refunded.